Cloud based platform for public or private online documentation

Why Infinity?

Simple, Powerful, and Cost-Effective Cloud-Based Documentation Platform

Infinity is designed and developed by technical writers for technical writers. The platform comes with features we think are useful from our own experience working with different tools and outputs over these years.

In the past, we have used on-premises linear documentation or help authoring tools, DITA-XML-based systems, other cloud-based documentation tools, and more recently the docs-as-code setup. But we have realized that doc teams and companies are always on the lookout for something easy to use, scalable, and available. Especially now that the world is moving to the cloud, a simple browser-based tool is desired, which is easy to use and allows one-click instant publishing of doc updates.

Infinity provides a simple yet powerful authoring environment that is better and cost-effective than similar cloud-based platforms and on-premises tools available in the market.


Infinity provides the following benefits over traditional tools and doc environment

Clean and Simple Authoring

Infinity provides a clean and simple authoring environment that ensures instant adaptability and increased productivity of the writing team.


Instant Publishing

Instant publishing of any change big or small. No need to generate the entire output/build for every new change.

Single Platform

Single platform for authoring and publising content. No need to maintain and integrate different tools for authoring, version control, media storage, and server space for publishing.

Content Migration Add-on

You like INFINITY but are unsure about how you can migrate your existing content to the new platform. No worries! You can continue to work on new content and updates, while we do the migration for you.


Scheduled Publishing

Infnity comes with multiple publishing options: One-click instant publish, manual deferred publish, and auto-publish on schedule.

Better ROI

Infinity can provide a better return on investment in terms of time, technology, and the cost incurred on providing end user documentation to your customers.


INFINITY is a full-featured cloud-based help authoring platform with all the features necessary for creating and hosting your documentation

Customized Layout and Branding

Change the layout of your online help page as per your requirement. The online help look & feel can be customized to include your corporate logo and colors.

Advanced WYSIWYG Editor

Advanced visual editor with drag-n-drop blocks for content elements.

Peer Reviews

Peer review workflow to get your topics reviewed from fellow writers.

Broken Links Checker

Broken Link Checker monitors and tests all internal links & external links on your site looking for broken links. It helps you fix bad links to improve SEO and user experience.

Multi Project Support

Create help for multiple projects / products.

Responsive Design

The output can be comfortably viewed on Desktop, Tablet, and Mobile.

In-app help through APIs

Use INFINITY Search API to fetch information and display on the product user interface. Your customers can experience in-app/embedded help from within your product.

Gather Customer Feedback

Take feedback from the readers in the form of:

  • Topic level comments
  • Integration with support ticketing platforms
  • Voting – yes/no
PDF Output

Generate a well designed PDF output of one or more topics. The PDF will include your company logo and colors.


See how many people have read a topic. You can also see a list of popular and recently viewed topics.

Social Sharing

Share a topic on Social Media sites such as LinkedIn, Facebook, Twitter, Pinterest, etc. You can share a topic via Email too.

Data Migration

We will help you migrate your existing content to Infinity, so that you can continue to work on documentation updates for new product releases.

Version Control for Rollback

We maintain past revisions of the topic. You can rollback to any revision to restore the contents. GitHub like revision comparison view is available.

Private Topics / Help

Mark topics as private. Private topics can only be accessed by logged in users. You can also password protect specific topics.

Daily Automatic Backups

Regular / Daily backups of the site ensures that there is a fallback in the time of crisis. We maintain the 10 last backups. 


Integration with CloudFlare CDN ensures the site loads fast for anyone across the globe. 


Provide access to your site via HTTPS.

+ Many More Features

Features included:

  • Variables and single sourcing of paragraphs, lists, commands, code blocks, images, videos, java script snippets, etc.
  • Search
  • Navigation
  • Spellcheck (native to the browser)
  • Text and Multimedia
  • Styles (H1, H2, H3.., Para, etc)
  • Context Sensitive Help with PermaLinks (Absolute URLs)
  • Custom 404 & Page redirects
  • SEO optimization (Heading based)

We will continue to add new features and enhancements.


Choose the right plan for you

Want a free trial account?

Contact us on: [email protected] | +91 9922113311 | +91 7588623823


We provide various technical writing and allied services

End-user Documentation

Information that helps users understand the application interface, features, and options, and configure the product effectively to meet their use case.

These include user guides, admin guides, online help, video tutorials, and infographics.

Developer Documentation

Information that helps developers understand specifications, requirements, features, APIs, SDK, architecture, Web services easily and integrate your services into their applications.

These include API guides, SDK documentation, database documentation, and product specifications.

Business Content

Information that helps businesses in marketing and showcasing their products and services.

These include presentations, proposals, catalogs, flyers, white papers, datasheets, blogs, and technical articles.


Data Migration

We will help you migrate content from one platform to another (from any tool to any tool), this includes migration from your existing tool to Infinity.

Your technical writers can focus on documentation for new features, while we do the data migration for you.


Practice Shift-left in Documentation

How documentation can be left behind when the software industry has started practicing Shift-left, a new way to improve efficiency, throughput, and quality?

Infinity empowers you to practice Shift-left by starting to create documentation early in your product development life cycle. With Infinity, you don’t have to worry and plan about site design, version control, security, and the hosting of your online help. The writers can just log in and start writing – it’s that simple.

With the help of the built-in GoogleDocs-like commenting tool, reviews can be initiated as early as when the writers start “putting words on paper”. Reviews can run parallelly to the writing efforts, potentially eliminating the to and fro that happens when reviews are done through PDF via a ticketing system like JIRA.

Documentation updates and publishing in Infinity are instant, so you don’t have to use the painful process of rebasing, changing, and recommit as is required when using a docs-as-code toolset.

All in all, Infinity can help you practice Shift-left in the documentation process and reap the benefits of starting the documentation early, bake-in quality sooner, and publishing the documentation on time.

shift-left documentation

Simplified Review Process

Technical and Editorial reviews are an essential part of the documentation process. As necessary it is to develop an excellent first draft, it is equally important to ask for and get feedback on what you have written. With traditional tools, it is a cumbersome process consisting of multiple steps:

  • Generate output.
  • Upload the output to a reviewing/ticketing tool, like uploading PDFs or HTML files to JIRA.
  • Somehow enable adding review comments in the output itself or provide comments in the reviewing tool.

It is very easy to add review comments with Infinity, similar to how you add comments in Google Docs. You can tag the respective writer and provide feedback on specific parts of the content.

When a comment is added, the technical writer gets a notification as well as they can monitor the comments on the Infinity documentation list.


Quick Updates and Instant Publishing

Being a cloud-based authoring and hosting platform, one of Infinity’s most significant plus points is quick updates and instant publishing. 

Let’s consider two scenarios:

  1. You just completed work on a release and published the output, but then you notice there’s a missing period (full stop), incorrect version number, or any other trivial change which you cannot ignore.
  2. You may need to delete a few sections instantaneously. These sections may sometimes consist of a large number of topics (1000+).

Scenario 2 could be rare, but scenario 1 is a common occurrence during a release. In an on-premise/offline tool workflow, you’ll have to traverse through multiple steps just for making that trivial change:

Update content > Make local build > Verify the output > Publish the help on a web server.

There’s also a separate step to upload the updated source files to a VCS such as SVN, Perforce, GitHub, or others.

Infinity proves to be a big time-saver and comfort in this case for two reasons:

  • Being database-driven, Infinity works at a topic level. You update and publish individual topics instead of creating an entire help build (sometimes consisting of 100s of topics) just for making that trivial change.
  • Infinity has built-in version control and publishing options – instant or scheduled publishing. 

With Infinity, you need to perform only two steps: Update > Publish.

Examples of on-premises/offline tool workflows are:

  • An offline help authoring tool with a separate web server for hosting the output and a separate version control system.
  • A docs-as-code setup with a separate text editor, a separate version control system, a static site generator, and a web server to host the html output.

Infinity doesn’t require so many individual components. It provides all the above-mentioned tools built-in as a single solution.

process comparison

In-App / Embedded Help

In-app / embedded help is all the rage these days. Instead of making the user navigate to a different window for help, companies now want to provide a cohesive and complete in-app experience in the product itself.

While providing entire help content on the product website may not be practical, a product user interface can still accommodate a few helpful links or text here and there to ensure that there is some contextual summary available to read and select through before the user is taken to the actual documentation page to read the entire content.

Infinity makes this possible with the use of its Search API. A developer can use the Search API to fetch relevant topics based on context-sensitive keywords.

inline help

Infinity Customization

QuickDraft creates a customized documentation site for you when you subscribe to Infinity. Customization is part of the subscription package and is provided to you in both cases:

  • Using Infinity in DIY mode, and
  • Using Infinity combined with technical writing services from QuickDraft.

Site customization is an important service for our customers. They may want their site to look in a particular way or to match their corporate website as closely as possible. This is crucial for branding purposes.

Click on the image to view sample customization.

special characters

Advanced WSYIWYG Editor

Creating content in the Infinity topic editor is as easy as using a full-featured word processor. In fact, it is better than a conventional word processor, as you can use blocks to add your content.

Infinity content blocks are independent elements that can either contain text, lists, notes, images, videos, tables, and much more. You can create your own customized blocks, for say API documentation, or release notes that require a well-defined topic structure. These blocks can be moved to visualize and restructure your topic the way you want it, without the need to cut-paste any content.

Get a glimpse of what you can achieve using Infinity content blocks. Here is the information on using the Block Editor.

editor blocks

Get Started On Infinity

We have recently opened up free trials for Infinity. If you are interested in experiencing the authoring environment yourself, contact us to get the login credentials.

QuickDraft customizes the look and feel of your documentation site for you, so as a technical writer, once you get the login credentials, all you have to do to get started is simply start adding the topics.


Charudatta Mundale

Charudatta Mundale

He has 18 years of experience working on documentation for Software, Defense, and Engineering companies.

Ketan Sevekari

Ketan Sevekari

He has 16 years of experience working on documentation for Software companies, primarily those providing security solutions.